The standard time to prepare an order for shipment is up to 24 hours for products available in stock.

Some items are made to order or are currently being delivered to the warehouse – in such cases, please contact our store to determine an approximate fulfillment date.

The delivery time by the courier company is:

• 1–2 working days within Poland
• on average 4–5 working days within Europe

More information regarding delivery can be found here.

In accordance with applicable regulations, we offer the possibility to withdraw from the contract within 14 days from the date of receiving the order.

Additionally, as part of our customer-friendly policy, we allow free product returns up to 30 days, provided that certain return acceptance conditions are met.

Conditions for accepting returns after 14 days

For a return to be accepted, the returned product must altogether meet the following conditions:

• the product must show no signs of use,
• the product must be returned in its original, complete packaging,
• in the case of products shipped on a pallet – the pallet must be kept (its absence prevents product acceptance),
• the product should be properly secured for transport.

We reserve the right to refuse the return or reduce the return value if the above conditions are not met.

How to report a return?

To withdraw from the contract, please contact us:

• via the contact form on the website,
• by email: info@presivo.com

In the message, please provide information about your wish to withdraw from the contract along with the order or invoice number.
After receiving the notification, we will contact you to arrange the address and date for product collection.

Note: our warehouse address is different from the company’s registered address (in case of self-shipping).

More information can be found here.

In case of product damage during transport, please report the damage immediately, but no later than within 7 days from the moment of receiving the shipment. Reports should be made by email or phone.

In your report, please:

• describe the reason for the complaint in detail,
• inform us of the expected resolution: refund, product replacement, discount, or sending missing parts,
• attach photos or a short video showing the damage,
• also send photos of the packaging if the damage may have occurred during transport.

Important information when receiving the shipment

• Please check the condition of the packaging upon receipt.
• If there are visible damages, please draw up a damage report in the presence of the courier.
• If it is not possible to check the contents of the shipment on site, please add to the receipt protocol:
  "Shipment accepted with reservations".

According to transport law, a damage report may be drawn up within 7 calendar days from the date of delivery. The courier is obliged to wait for the time necessary to check the shipment.

All products we send are insured and packed under camera supervision.

We kindly ask you to keep the original packaging until the product has been fully checked and the complaint process is completed.

To file a complaint, please contact us:

• via the contact form available on the website,
• by email: info@presivo.com

In your report, please:

• describe the reason for the complaint in detail,
• inform us of the expected resolution: refund, product exchange, discount, or sending replacement parts,
• attach photos or a short video showing the reported problem.

Complaint processing time

The standard complaint processing time is up to 14 days, but in practice most reports are handled within 3–4 working days from the moment the product is delivered to the service center.

Important information regarding service and warranty

• Some products are sent directly to the authorized service center of the manufacturer or distributor, whose address may differ from our company’s headquarters.
• Most products are covered by a 12-month manufacturer’s warranty, unless otherwise stated in the offer.
• Under the warranty, we carry out repairs resulting from manufacturing defects or faults occurring during proper use of the product.
• Each report is analyzed individually by our technical department to ensure a quick and reliable solution.

If you need to return the goods for a complaint, please include the necessary documents:

• Warranty card (if it was included in the package) – it should be fully completed. The service department needs to know whether the claim is to be handled under warranty or as an out-of-warranty service.
• Proof of purchase – necessary to identify your equipment.
• Description of the fault – please make it clear and as detailed as possible. Without a fault description, the engineer handling your case will not be able to start the repair.
• Address details – after the repair is completed, the equipment will be sent by courier to the provided address (this does not apply to personal collection). If no address is provided, the package will await completion of the details.
• Email address and phone number – with this information, you will be informed about the progress of the order. After completion, a message with the tracking number and courier company name will be sent to the provided email address. In case of questions from the service technician, they will be able to contact you.
• Complaint report number – before returning the product, please contact the store to generate a report number! Without a report number, the complaint period may be extended. If the product is under the manufacturer’s warranty, an additional internal complaint number from the manufacturer may be required, which we will inform you about by email or phone.

Out-of-warranty repairs

We also offer professional out-of-warranty repairs, carried out using original or recommended components. Before starting the repair, the client receives a detailed cost estimate and information about the expected completion time.

We encourage you to sign up for our newsletter – upon registration, you will receive a discount code worth 5% for your first order.

Additionally, we offer free delivery for orders valued at over 2500 zł.

We also grant individual discounts, especially for professionals with an active VAT number and wholesalers.
To prepare a tailored offer, please contact our customer service department – we will gladly check the available options.

Standard delivery does not include the service of carrying items inside to the premises, especially for large-sized products and those shipped on pallets.

It is possible to purchase the carrying-in service after prior contact with our team – to determine availability and the cost of the service.

We carry out shipping throughout Europe from warehouses in Poland. Our cosmetics and hairdressing wholesale has warehouses in Gdańsk, Sopot, Gdynia, and also in Wrocław. We strive to ensure the shortest possible delivery times.
If you do not see your country on the list of available options when placing an order, please contact us by email – we will prepare an individual price quote and delivery method.

In our shop, instalment payments (including 0% instalments) and leasing are available. Please contact us to receive an offer.

All our products are covered by the manufacturer's / distributor's warranty.
The standard warranty period is 12 months, unless otherwise stated in the offer description.